Refund Policy

Refund policy

Due to the nature of our business we can’t receive returns unless they are damaged due to manufacturing issues. Although this should never happen as we inspect goods as we receive them.

We do not offer refunds for change-of-mind purchases. In some circumstances we may offer an exchange, this must be organized through contacting the staff. Additional shipping costs may apply.

We do not issue refunds for items that arrive with damaged packaging but not damage to the product itself, e.g. crushed corners to a box which contains cards if the cards are not damaged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once the package is delivered we have no control over what happens to the package. Replacements and refunds for missing packages scanned as “delivered” will not be given. 

We are not responsible for lost or stolen packages or packages delayed in transit.

 

 

To start a return, you can contact us at hello@thecardcartel.co.nz. Items sent back to us without first requesting a return will not be accepted.

 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds may incur the processing fee charged by the bank, or payment method you have chosen.